Refund policy

Return & Refund Policy

Last updated: July 6, 2025

At Ellesmere, we’re committed to offering high-quality products and outstanding customer service. Below are our main return, refund, and cancellation guidelines.

Order Cancellations

You may cancel or modify your order within 24 hours of placing it by contacting us at [email protected]. After 24 hours, your order may already be processed or shipped, and cancellation or changes may no longer be possible.

Damaged or Not as Expected Items

If any part of your product arrives damaged or does not meet your expectations, please send us a clear photo of the item to [email protected]. Our Quality Control team will review your case and may approve a replacement shipment or refund.

Refunds

If your item arrives damaged, incorrect, or experiences delivery issues, contact us at [email protected]. Each case is reviewed individually. If approved, your refund will be processed back to your original payment method. Refunds typically take 5–10 business days to appear on your statement.

Late or Missing Refunds

  • Recheck your bank account or credit card statement.
  • Contact your card issuer or bank — posting delays are common.
  • If you still haven’t received your refund, email us at [email protected].

Returns & Exchanges

If you are not satisfied with your order, you may request a return or exchange within 30 days of receiving your product.

How to Start a Return or Exchange

  • Email [email protected] with your order number and details about the product(s) you’d like to return or exchange.
  • We do not include return slips in packages. All return instructions will be provided by email.

Return Conditions

  • Items must be unworn, unused, undamaged, and in original packaging (with tags, if applicable).
  • Personalized or custom items are not eligible for return unless defective.
  • Buy One Get One (BOGO) or 50% discount sale items are final sale and cannot be returned.
  • Jewelry and fashion accessory returns are free and must be requested within 30 days.

Incorrect Size or Product

If you receive the wrong product or size, please contact us immediately at [email protected].

Products must be:

  • Unworn and undamaged
  • In original packaging with tags

We offer one free size replacement per order (subject to availability).

Return Shipping Costs

Unless the return is due to our error (damaged, defective, or incorrect item), customers are responsible for return shipping costs. If the return is approved due to our error, Ellesmere will cover the return shipping or provide a prepaid return label. In some cases, if we provide a prepaid return label, a flat fee may be deducted from the refund (the amount will be shown during the RMA process).

Related Policies

Ellesmere

Email: [email protected]
Website: https://wearellesmere.com