Shipping policy

Shipping Policy

Last updated: July 6, 2025

Order Processing

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be handled on the next business day. If we require additional information to complete your order (such as address verification or payment confirmation), you will be notified via email.

Shipping Regions & Rates

We currently ship to the countries below with clearly defined options. Note: Delivery estimates include 1–3 business days for processing. All timeframes are approximate and may vary.

United States

  • Free Standard Shipping: Delivered in 15–20 business days (Cost: $0.00)
  • Express Tracked Shipping: Delivered in 10–12 business days (Cost: $4.90)

Canada

  • Free Standard Shipping: Delivered in 11–15 business days (Cost: $0.00)
  • Express Tracked Shipping: Delivered in 5–10 business days (Cost: $4.90)

United Kingdom

  • Free Standard Shipping: Delivered in 11–15 business days (Cost: $0.00)
  • Express Tracked Shipping: Delivered in 5–10 business days (Cost: $4.90)

Australia

  • Free Standard Shipping: Delivered in 11–15 business days (Cost: $0.00)
  • Express Tracked Shipping: Delivered in 5–10 business days (Cost: $4.90)

New Zealand

  • Free Standard Shipping: Delivered in 11–15 business days (Cost: $0.00)
  • Express Tracked Shipping: Delivered in 5–10 business days (Cost: $4.90)

Orders are shipped from our overseas warehouses depending on the destination.

Tracking

All orders include full tracking. Once your order has been shipped, you will receive an email with a tracking link to follow your shipment from dispatch to final delivery.

Duties & Taxes

International customers are responsible for any customs duties, import taxes, or clearance fees that may apply in their country. Please check with your local customs office if you're unsure about potential charges. Ellesmere is not responsible for delays due to customs processing.

Delays & External Factors

  • Weather conditions
  • Holiday seasons
  • Carrier delays

These factors may impact delivery times. We will keep you informed using available tracking information.

Related Policies

Ellesmere

Email: [email protected]
Website: https://wearellesmere.com